Shipping & Returns

At Fesro, we strive to ensure prompt and safe delivery of all your purchases. Our Shipping & Returns policy outlines how and when your orders are delivered, and what to do in case a return is required.

Shipping Process

• Fruits & Vegetables: Orders for fresh produce are usually dispatched within 24 hours and delivered within 1–2 business days to ensure maximum freshness. Delivery is currently available only in selected areas of Tamil Nadu.
• Clothing: Apparel orders are processed and shipped within 2–4 business days. Delivery times vary based on location but generally take 3–7 working days.
• Delivery Charges: Shipping charges may apply based on weight, size, and delivery location. Any applicable charges will be displayed at checkout.

Delivery Policy

• Customers are advised to provide accurate and complete address details to avoid failed deliveries.
• If the delivery fails due to an incorrect address or unavailability of the recipient, a reattempt may be scheduled at an additional cost.
• For fruits and vegetables, please inspect items at the time of delivery. Any damage must be reported immediately.

Return Policy

• Clothing: Clothing can be returned within 7 days of delivery if the item is unworn, unused, and in original packaging with tags intact. Return shipping costs will be borne by the customer unless the item is defective.
• Fruits & Vegetables: Due to the perishable nature of fresh produce, returns are not accepted. However, if your order arrives damaged or spoiled, please contact us within 24 hours with photo evidence for a possible replacement or credit.

Returns must be initiated by contacting our support team at Admin@fesro.in or by calling +91 7598617000 .

Refund Policy

Fesro ensures that your purchases meet your expectations, but if you're not satisfied or a problem arises, we’re here to help. Below is our detailed refund policy:

Clothing Refunds

• Refunds are applicable only for returned items that meet our return criteria (unused, undamaged, and in original packaging).
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed within 5–7 business days and credited back to your original method of payment.

Fruits & Vegetables Refunds

• Due to their perishable nature, fruits and vegetables are non-refundable unless they are delivered in a spoiled or damaged condition.
• To claim a refund, you must report the issue within 24 hours of delivery with clear images showing the damage.
• In case of an approved claim, we may offer a full or partial refund, or store credit for a future order.

Non-Refundable Items

• Products marked as “Final Sale” or offered during promotions may not be eligible for returns or refunds.
• Customized clothing items are also excluded from refunds unless they are defective.

Late or Missing Refunds

• If you haven’t received a refund yet, please first check your bank account or payment provider.
• If you've done this and still have not received your refund, please contact us at Admin@fesro.in .

Privacy Policy

At Fesro, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.

Information We Collect

• Personal details such as name, email, phone number, and address provided during account registration or order placement.
• Payment information (processed securely via third-party gateways).
• Usage data including IP address, browser type, and pages visited, used for analytics and site improvement.

How We Use Your Information

• To process orders and deliver products efficiently.
• To communicate order updates, offers, and support-related messages.
• To improve our website’s performance and user experience.

Data Protection

We implement industry-standard security measures to protect your data. Your information is never sold or shared with third parties for marketing purposes without your consent.

Cookies

We use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies if you prefer.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. We comply with applicable privacy laws and regulations.

For questions or concerns about this policy, email us at Admin@fesro.in.

Contact Us

If you have any questions, feedback, or need support with your orders, we’re here to help. Feel free to reach out using the contact details below:

Customer Support

• Email: Admin@fesro.in
• Phone: +91 7598617000

Business Hours

Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Address

No.16, Keela Krishnan Kovil Street, Kajapettai, TiruchirappalliTamilnadu - 620001
Fesro , Tamil Nadu, India

We aim to respond to all inquiries within 24–48 hours.